Mill Creek Medical Associates strives to provide each patient with care reminiscent of the old family doctor combined with the latest medical knowledge and technology. It's the personal touch of medicine like it used to be paired with modern day expertise in preventive medicine, the management of chronic diseases, well-child care, health issues related to pregnancy, treatment of injuries, infections and more.

Our staff is dedicated to you and your wellness. If you have any questions or concerns, please contact one of the staff members listed below at 302-999-0137.

• Nurses: Samatha Zielinski, MA and Jenny McClane, MA
• Front Desk: Christina Sullivan & Terry Bourdon

 

We ask that new patients arrive 10 to 15 minutes before their appointment time to register with our receptionist and complete any needed paperwork.

• Monday - 8:00 AM to 4:00 PM
• Tuesday - 8:00 AM to 4:00 PM
• Wednesday - 8:00 AM to 4:00 PM
• Thursday - 8:00 AM to 4:00 PM
• Friday - 8:00 AM to 4:00 PM

 

We are excited about instituting an "Open Access" scheduling system to make our doctor as accessible as possible. In the past, you would often have to wait six to eight weeks to get a routine appointment with a busy doctor. This is how most medical practices do business, but that is not acceptable to us. We feel that your time is just as valuable as ours and we are trying to do something about it. Our "Open Access" system allows us to leave enough appointments open each day so that the majority of people who call for an appointment can be seen much more rapidly than in the past. For detailed information, please read "A Few Words on Appointment Scheduling".

We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment.

Check below for a list of forms you will need to print, complete and bring with you to your first visit.

• Adult (>17 year old) Medical/Family History Questionnaire
• Child and Adolescent Medical/Family History Questionnaire
• Patient Consent Form
• Patient Registration Form
• Records Release - HIPAA Compliant
• Well Woman Form
• Well Male Form

We participate with almost all local insurance plans. Please bring your insurance card with you so that we can make a copy for your record. Anytime that you have a change in insurance, address, or phone number, be sure to notify the receptionist so that the change can be entered into our system.

Your co-pay, insurance deductible or office charges are due at the time of service. We accept cash, checks and credit cards, such as VISA and MASTERCARD, for payment. Visits related to a worker's compensation claim or resulting from a motor vehicle accident will need to be paid at the time of the visit. It is the patient's responsibility to follow up and seek reimbursement from your worker's comp or MVA insurance carrier or through a legal settlement.

You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you. If you are not certain of how your referral is handled, please call the office for more information.

If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office at 302-999-0137 with any questions about acute medical problems after hours. If the physician is not in the office, the machine will direct you to leave a message for the physician on call and our answering system will page him. If the doctor on call does not answer your call within 30 minutes, please recall the office.

To obtain your medical records from your previous family physician and any specialists you may be consulting, please print and complete our Record Release form. You should also familiarize yourself with our Privacy Policy which is also available online for your convenience.

Please refer to our Test Results Policy for information on how we handle and communicate lab and radiology test results to our patients.

In general, the staff of Mill Creek Medical Associates will attempt to fill prescription refill requests within 2 business days. Business days are Monday through Friday. Requests for refills may be given to the practice in the following ways:

• Asking for prescriptions while at a visit with your physician / care-giver.
  
• Leaving a request in person at the front desk.
  
• By telephone call, either to a staff member or in voicemail.
  
• Over the Internet via our MEDEM secure server.
  
• By letter or note to the practice.

Be sure to tell the Medical Assistant who brings you into the office for your visit if you need prescriptions before you see the doctor or nurse practitioner. Please allow adequate time to ask for your refills before you run out of medicine, including enough lead time for us to prepare prescriptions for you to mail to a prescription service.

Please read our Prescription Policy which covers information on drug samples and details on our policy for prescribing narcotics.